Care Designer
Nurse Next Door Scottsdale, AZ
Security verification
Nurse Next Door Scottsdale, AZ
2 weeks ago
See who Nurse Next Door has hired for this role
Nurse Next Door Scottsdale, AZ
2 weeks ago
See who Nurse Next Door has hired for this role
Security verification
Save job
Welcome back
Sign in to save Care Designer at Nurse Next Door.
- Report this job
Job DescriptionCare Designer Job DescriptionOur purpose is Making Lives Better through Happier Aging. We help seniors stay in their homes for as long as they choose, and our real talent is caring and connecting to seniors’ hearts. We have a mission to help seniors continue doing what they love most. We are not just another homecare company fulfilling daily tasks, we are a company that admires people and seeks to make a difference in everything we do. By working at Nurse Next Door you will be part of a growing company that is helping seniors do what they love again. If you love people and have a passion for making a difference, then this is the job for you!As a Care Designer you are responsible for the day to day operations related to driving business results through converting Care Consultations and the ongoing client care experience. You support the client and the client’s family, ensuring that the care is always up-to-date and that there is a perfect caregiver/client match. You are someone that is available to answer any client care questions or caregiver support. You may at times step in as a caregiver. You will drive growth through the following main duties and responsibilities: Consultation Conversion:
- Conducts Caring Consults, assesses Clients with respect to physical, emotional and environmental needs and advises on Client care; achieves conversion goal of 90%
- Drives business interest by engaging in relationships with community leaders and professional organizations to establish long term relationships that will translate into word of mouth and professional referrals
- Develops, promotes and ensures high quality, innovative customer service
- Acts as advisor in Caring Consult to ensure that Client and Client contacts have all information required
Client Care Deliver and Experience:
- Attends all First Visits with Caregivers to ensure client needs and care plans are executed as per the Service Agreement; sets and role models expectations
- Conducts supervisory visits to ensure Caregiver fit and quality of care; delivering a premium client experience impacting Net Promoter Scores of 9 or higher
- Develops appropriate and individualized care plans and updates as required
- Educates clients on self-care and evaluates client response to care provided
- Monitors risk issues and analyzes trends, adapts care as needed
- Coordinates care, implementing clinical solutions, and evaluates client outcomes based on client goals
- May need to step in as a caregiver if needed
People Leadership:
- Drives results through leading your caregiving team by setting clear goals, assigning tasks, coaching in the moment and providing continuing education
- Delivers on our Brand Promise by leading the client experience, ensuring our Caregivers are doing whatever it takes to bring peace of mind to our clients and their families
- Accountable for staff performance, ensuring Caregiver availability meets business needs and that there is compliance to all systems
- Manages the education function to support a continuous learning environment and staff utilization of learning opportunities. This includes Discovery Day and monthly in-service programs
- Conducts First and Supervisory visits to evaluate Caregiver performance and job satisfaction, impacting the employee experience resulting in a Net Promoter Score of 9 or higher
Scheduling Collaboration:
- Hands off accurate and timely client & employee files to the Care Services (CSC) team to deliver exceptional client service by achieving scheduling goals and responding to urgent inquiries
- Liaises with the CSC team to communicate changes in client requirements, Caregiver assignments
- Responsible for ensuring client coverage is secured, particularly due to urgent care, caregiver cancellations and limited availability; assists with scheduling as needed
- Responsible to ensure AMS (Attendance Monitoring Investigations- ALAYACARE) percentages remain below 5% for total staff; manages performance of Caregiver
- Responsible for data integrity and completion (Caregiver & Client files) in the scheduling software
Administration:
- Maintains excellent documentation practices, specifically, complete and accurate care plans, employee files (skills & qualifications), client files, including pay and billing information
- Reviews and updates client and staff records quarterly to ensure 100% accuracy and completeness
- Directs the maintenance of client & personnel records to meet employee, organization and statutory requirements and entitlements
- Conducts record audits on a quarterly basis to ensure accuracy and up to date information
- Ensures compliance with national, state/provincial legislative requirements in areas such as health, employment, occupational health & safety
- Responsible for approving all visits and premiums in preparation for each payroll and billing cycle
Availability:
- Flexibility is required
- Full time
- On-call evenings and weekends in collaboration with team members
Business Relationships:
- Reports to the company CEO as your leader
- Leads and manages the Caregiving team
- Works closely in partnership with the company managerial team and Care Services Center
- Works with other agencies and promote good community relations and attends marketing events and activities
Key Metrics:
- Consultation Conversion
- Driving Revenue
- NPS; Client and Caregiver Score of 10
Qualifications:Education Requirements:
- Bachelor’s Degree in Nursing, Social Sciences, or related field preferred not required
- CNA or CMA Certificate
- CPR and First Aid Certification is required
Experience Requirements:
- Caregiving experience is an asset
- Nursing background is considered an asset
- Managerial experience of at least 5 years
Administrative Requirements:
- Demonstrated experience setting and achieving goals
- Fingerprint Card required
- Customer service and leadership background considered an asset
- Negative TB test (updated every 5 years for continued employment)
- Strong computer skills, proficient in G-Suite: Gmail, drive, docs, calendar
- Exceptional written and verbal communication skills
- Intentional organization, planning, time management and multitasking skills
- Insured Vehicle, valid driver’s license, and clean driving record
Personality Requirements:
- Caring nature with a passion for people
- Able to get along with multiple types personalities
- Detailed and organized
- Able to multitask and operate under pressure
- Outgoing and friendly personality
- Focused and a go getter attitude
Company DescriptionAs a member of the Nurse Next Door team you understand how to hustle with heart - this is essential! You enjoy working collaboratively but with a high degree of autonomy and thrive by seeing results. You are a self led leader who takes responsibility for your own actions. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being involved with an organization that is changing the way we deliver home care through our Happier Aging philosophy.
As a member of the Nurse Next Door team you understand how to hustle with heart - this is essential! You enjoy working collaboratively but with a high degree of autonomy and thrive by seeing results. You are a self led leader who takes responsibility for your own actions. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being involved with an organization that is changing the way we deliver home care through our Happier Aging philosophy.
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Design, Art/Creative, and Information Technology -
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Nurse Next Door by 2x
See who you know
Get notified about new Designer jobs in Scottsdale, AZ.
Sign in to create job alert
Similar jobs
-
Junior Graphic Designer
Junior Graphic Designer
The James Agency
Scottsdale, AZ
-
Digital Graphic Designer
Digital Graphic Designer
The Keller Group
Greater Phoenix Area $58,000.00 - $70,000.00
-
Senior Graphic Designer
Senior Graphic Designer
Swire Coca-Cola, USA
Tempe, AZ
-
Design Consultant
Design Consultant
CB2
Scottsdale, AZ
-
Senior Graphic Designer (eCommerce)
Senior Graphic Designer (eCommerce)
SelectFew
Scottsdale, AZ
-
•Executive Assistant/Designer
•Executive Assistant/Designer
NKBA
Phoenix, AZ $25.00 - $35.00
-
Graphic Designer
Graphic Designer
GALCO HOLSTERS
Phoenix, AZ
-
Designer
Designer
Crate and Barrel
Scottsdale, AZ
-
Creative Designer
Creative Designer
Big Marlin Group
Gilbert, AZ
-
Graphic Designer
Graphic Designer
Innomark Communications
Phoenix, AZ
-
Design Consultant
Design Consultant
CB2
Scottsdale, AZ
-
Graphic Designer
Graphic Designer
Phoenix, AZ
-
Designer
Designer
O.H. Partners
Phoenix, AZ $63,000.00 - $75,000.00
-
Design Consultant
Design Consultant
CB2
Scottsdale, AZ
-
Graphic Designer
Graphic Designer
Phoenix, AZ
-
Graphic Designer - Scottsdale AZ
Graphic Designer - Scottsdale AZ
Orthoscan Inc.
Scottsdale, AZ
-
Graphic Designer
Graphic Designer
Creative Circle
Gilbert, AZ $55,000.00 - $70,000.00
-
Print Designer II
Print Designer II
bluemedia
Tempe, AZ
-
Floral Designer
Floral Designer
Phoenix Flower Shops
Tempe, AZ
-
Photography Production Assistant (earn up to $19.55/hr)
Photography Production Assistant (earn up to $19.55/hr)
The RealReal
Phoenix, AZ $16.00 - $50.00
-
Architectural Designer | Hospitality & Multi-Family
DesignCell Architecture
Scottsdale, AZ
-
Associate Graphic Designer (Remote)
Associate Graphic Designer (Remote)
First American
Scottsdale, AZ $19.65 - $26.92
-
Junior Graphic Designer
Junior Graphic Designer
Integrity Marketing Group LLC
Scottsdale, AZ
-
UI/UX DESIGNER
UI/UX DESIGNER
Conch Technologies, Inc
Phoenix, AZ
-
UI/UX Designer
UI/UX Designer
Conch Technologies, Inc
Phoenix, AZ
-
Designer
Designer
LGE Design Build
Phoenix, AZ
-
Graphic Designer (PHX)
Graphic Designer (PHX)
Matthews Real Estate Investment Services™
Scottsdale, AZ
People also viewed
-
Expression of Interest: Product Designer
Expression of Interest: Product Designer
Marlee (Fingerprint For Success)
Phoenix, AZ
-
Designer - Full Time - West Elm Scottsdale Quarter
Designer - Full Time - West Elm Scottsdale Quarter
West Elm
Scottsdale, AZ
-
Interior Designer
Interior Designer
ModaScapes Interior Design
Scottsdale, AZ
-
UI/UXDesigner
UI/UXDesigner
Conch Technologies, Inc
Phoenix, AZ
-
Junior Graphic Designer
Junior Graphic Designer
Axis Portable Air
Phoenix, AZ $60,000.00 - $80,000.00
-
Web Designer ( UI/UX)
Web Designer ( UI/UX)
Conch Technologies, Inc
Phoenix, AZ
-
Junior Graphic Designer
Junior Graphic Designer
Axis Portable Air
Chandler, AZ
-
Graphic Designer
Graphic Designer
Embark Behavioral Health
Chandler, AZ $55,000.00 - $65,000.00
-
3D Designer
3D Designer
Creative Environments
Tempe, AZ
-
Sonoran Roots Graphic Designer
Sonoran Roots Graphic Designer
Sonoran Roots
Chandler, AZ
Similar Searches
- Fashion Designer jobs 2,005 open jobs
- Textile Designer jobs 12,124 open jobs
- Lead Interaction Designer jobs 3,664 open jobs
- Print Designer jobs 5,207 open jobs
- Footwear Designer jobs 6,127 open jobs
- Interface Designer jobs 14,139 open jobs
- Civil Designer jobs 20,009 open jobs
- Automotive Designer jobs 10,254 open jobs
- Industrial Designer jobs 13,170 open jobs
- Freelance Designer jobs 11,405 open jobs
- Landscape Designer jobs 79,187 open jobs
- Graphic Designer jobs 25,659 open jobs
- 3D Designer jobs 5,476 open jobs
- Game Designer jobs 8,062 open jobs
- Lotus Notes Domino Developer jobs 153 open jobs
- Interior Designer jobs 79,236 open jobs
- Piping Design Engineer jobs 7,386 open jobs
- Technical Designer jobs 17,085 open jobs
- Junior Designer jobs 12,372 open jobs
- Freelance Industrial Designer jobs 8,253 open jobs
- Residential Designer jobs 3,691 open jobs
- Computer Graphic Designer jobs 1,373 open jobs
- Principal Artist jobs 61 open jobs
- Freelance Interior Designer jobs 375 open jobs
- Senior Interior Designer jobs 18,169 open jobs
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More